{"id":11791,"date":"2023-02-06T18:06:41","date_gmt":"2023-02-06T17:06:41","guid":{"rendered":"https:\/\/jeunity.it\/?page_id=11791"},"modified":"2026-09-16T09:12:53","modified_gmt":"2026-09-16T07:12:53","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/jeunity.it\/en\/frequently-asked-questions","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<div class=\"wp-block-aab-group-accordion searchable aagb_accordion_0a938da5-812a-480b-82f0-bfc5104f4f56 click false\" id=\"group-accordion-0a938da5-812a-480b-82f0-bfc5104f4f56\">\n<style>.aagb__accordion_container.no-pro-plan .aagb__accordion_body { padding:  10px !important; }<\/style><div class=\"wp-block-aab-accordion-item aagb__accordion_container panel  aagb__accordion_active\" style=\"border:1px solid #cccccc;margin-top:0px;margin-bottom:15px;border-radius:0px\"><div class=\"aagb__accordion_head aab_right_icon  aagb__accordion_active\" data-active=\"true\" style=\"background-color:transparent;padding:10px 15px 10px 15px;border:0px solid undefined\"><div class=\"aagb__accordion_heading aab_right_icon aagb_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h4 class=\"aagb__accordion_title\" style=\"margin:0;color:#333333\">How can I access my virtual office?<\/h4><\/div><p class=\"aagb__accordion_subheading\" style=\"margin:0;color:#333333\"><\/p><\/div><\/div><div class=\"aagb__accordion_icon\" style=\"color:#333333;background-color:transparent\"><div class=\"aagb__icon_dashicons_box\"><span class=\"aagb__icon dashicons dashicons-minus\"><\/span><\/div><\/div><\/div><div class=\"aagb__accordion_body aagb__accordion_body--show  \" role=\"region\" style=\"background-color:transparent;border-top:1px solid #cccccc;border-right:none;border-bottom:none;border-left:none;padding:10px 15px 10px 15px\"><div class=\"aagb__accordion_component \">\n<p class=\"wp-block-paragraph\">Once you&#8217;ve completed registration, you&#8217;ll receive an email with instructions on how to access your virtual office. If you have any questions, please contact us at info@jeunity.it and we&#8217;ll be happy to assist you.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<style>.aagb__accordion_container.no-pro-plan .aagb__accordion_body { padding:  10px !important; }<\/style><div class=\"wp-block-aab-accordion-item aagb__accordion_container panel\" style=\"border:1px solid #cccccc;margin-top:0px;margin-bottom:15px;border-radius:0px\"><div class=\"aagb__accordion_head aab_right_icon  \" data-active=\"false\" style=\"background-color:transparent;padding:10px 15px 10px 15px;border:0px solid undefined\"><div class=\"aagb__accordion_heading aab_right_icon aagb_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h4 class=\"aagb__accordion_title\" style=\"margin:0;color:#333333\">Will I receive an ID number after joining?<\/h4><\/div><p class=\"aagb__accordion_subheading\" style=\"margin:0;color:#333333\"><\/p><\/div><\/div><div class=\"aagb__accordion_icon\" style=\"color:#333333;background-color:transparent\"><div class=\"aagb__icon_dashicons_box\"><span class=\"aagb__icon dashicons dashicons-plus-alt2\"><\/span><\/div><\/div><\/div><div class=\"aagb__accordion_body   \" role=\"region\" style=\"background-color:transparent;border-top:1px solid #cccccc;border-right:none;border-bottom:none;border-left:none;padding:10px 15px 10px 15px\"><div class=\"aagb__accordion_component \">\n<p class=\"wp-block-paragraph\">Yes, once you complete the registration process, you&#8217;ll receive a welcome email with important information. This welcome email will provide you with your identification number and a link to follow to set your password in your Back Office.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<style>.aagb__accordion_container.no-pro-plan .aagb__accordion_body { padding:  10px !important; }<\/style><div class=\"wp-block-aab-accordion-item aagb__accordion_container panel\" style=\"border:1px solid #cccccc;margin-top:0px;margin-bottom:15px;border-radius:0px\"><div class=\"aagb__accordion_head aab_right_icon  \" data-active=\"false\" style=\"background-color:transparent;padding:10px 15px 10px 15px;border:0px solid undefined\"><div class=\"aagb__accordion_heading aab_right_icon aagb_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h4 class=\"aagb__accordion_title\" style=\"margin:0;color:#333333\">I didn&#8217;t receive my welcome email, what should I do?<\/h4><\/div><p class=\"aagb__accordion_subheading\" style=\"margin:0;color:#333333\"><\/p><\/div><\/div><div class=\"aagb__accordion_icon\" style=\"color:#333333;background-color:transparent\"><div class=\"aagb__icon_dashicons_box\"><span class=\"aagb__icon dashicons dashicons-plus-alt2\"><\/span><\/div><\/div><\/div><div class=\"aagb__accordion_body   \" role=\"region\" style=\"background-color:transparent;border-top:1px solid #cccccc;border-right:none;border-bottom:none;border-left:none;padding:10px 15px 10px 15px\"><div class=\"aagb__accordion_component \">\n<p class=\"wp-block-paragraph\">Please check your spam folder; it may be considered an unrecognized email. If you don&#8217;t see it there, please email info@jeunity.it and we&#8217;ll be happy to resend the welcome email.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<style>.aagb__accordion_container.no-pro-plan .aagb__accordion_body { padding:  10px !important; }<\/style><div class=\"wp-block-aab-accordion-item aagb__accordion_container panel\" style=\"border:1px solid #cccccc;margin-top:0px;margin-bottom:15px;border-radius:0px\"><div class=\"aagb__accordion_head aab_right_icon  \" data-active=\"false\" style=\"background-color:transparent;padding:10px 15px 10px 15px;border:0px solid undefined\"><div class=\"aagb__accordion_heading aab_right_icon aagb_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h4 class=\"aagb__accordion_title\" style=\"margin:0;color:#333333\">Where can I see the compensation plan?<\/h4><\/div><p class=\"aagb__accordion_subheading\" style=\"margin:0;color:#333333\"><\/p><\/div><\/div><div class=\"aagb__accordion_icon\" style=\"color:#333333;background-color:transparent\"><div class=\"aagb__icon_dashicons_box\"><span class=\"aagb__icon dashicons dashicons-plus-alt2\"><\/span><\/div><\/div><\/div><div class=\"aagb__accordion_body   \" role=\"region\" style=\"background-color:transparent;border-top:1px solid #cccccc;border-right:none;border-bottom:none;border-left:none;padding:10px 15px 10px 15px\"><div class=\"aagb__accordion_component \">\n<p class=\"wp-block-paragraph\">In your virtual office, you&#8217;ll find all the tools you need to grow your business, including a compensation plan.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<style>.aagb__accordion_container.no-pro-plan .aagb__accordion_body { padding:  10px !important; }<\/style><div class=\"wp-block-aab-accordion-item aagb__accordion_container panel\" style=\"border:1px solid #cccccc;margin-top:0px;margin-bottom:15px;border-radius:0px\"><div class=\"aagb__accordion_head aab_right_icon  \" data-active=\"false\" style=\"background-color:transparent;padding:10px 15px 10px 15px;border:0px solid undefined\"><div class=\"aagb__accordion_heading aab_right_icon aagb_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h4 class=\"aagb__accordion_title\" style=\"margin:0;color:#333333\">I haven&#8217;t completed the registration process. How can I complete my order?<\/h4><\/div><p class=\"aagb__accordion_subheading\" style=\"margin:0;color:#333333\"><\/p><\/div><\/div><div class=\"aagb__accordion_icon\" style=\"color:#333333;background-color:transparent\"><div class=\"aagb__icon_dashicons_box\"><span class=\"aagb__icon dashicons dashicons-plus-alt2\"><\/span><\/div><\/div><\/div><div class=\"aagb__accordion_body   \" role=\"region\" style=\"background-color:transparent;border-top:1px solid #cccccc;border-right:none;border-bottom:none;border-left:none;padding:10px 15px 10px 15px\"><div class=\"aagb__accordion_component \">\n<p class=\"wp-block-paragraph\">Customers have limited access to their back office even after the registration process has not been completed. This is so customers can complete their registration later. Additionally, our customer service team will be happy to finalize the registration process; simply email us at info@jeunity.it.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<style>.aagb__accordion_container.no-pro-plan .aagb__accordion_body { padding:  10px !important; }<\/style><div class=\"wp-block-aab-accordion-item aagb__accordion_container panel\" style=\"border:1px solid #cccccc;margin-top:0px;margin-bottom:15px;border-radius:0px\"><div class=\"aagb__accordion_head aab_right_icon  \" data-active=\"false\" style=\"background-color:transparent;padding:10px 15px 10px 15px;border:0px solid undefined\"><div class=\"aagb__accordion_heading aab_right_icon aagb_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h4 class=\"aagb__accordion_title\" style=\"margin:0;color:#333333\">Who do I contact for assistance and advice on how to use the product correctly?<\/h4><\/div><p class=\"aagb__accordion_subheading\" style=\"margin:0;color:#333333\"><\/p><\/div><\/div><div class=\"aagb__accordion_icon\" style=\"color:#333333;background-color:transparent\"><div class=\"aagb__icon_dashicons_box\"><span class=\"aagb__icon dashicons dashicons-plus-alt2\"><\/span><\/div><\/div><\/div><div class=\"aagb__accordion_body   \" role=\"region\" style=\"background-color:transparent;border-top:1px solid #cccccc;border-right:none;border-bottom:none;border-left:none;padding:10px 15px 10px 15px\"><div class=\"aagb__accordion_component \">\n<p class=\"wp-block-paragraph\">The person who sponsored you should always be your point of contact for all Jeunity matters. If this is not the case, please contact us at info@jeunity.it.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<style>.aagb__accordion_container.no-pro-plan .aagb__accordion_body { padding:  10px !important; }<\/style><div class=\"wp-block-aab-accordion-item aagb__accordion_container panel\" style=\"border:1px solid #cccccc;margin-top:0px;margin-bottom:15px;border-radius:0px\"><div class=\"aagb__accordion_head aab_right_icon  \" data-active=\"false\" style=\"background-color:transparent;padding:10px 15px 10px 15px;border:0px solid undefined\"><div class=\"aagb__accordion_heading aab_right_icon aagb_right_link\"><div class=\"head_content_wrapper\"><div class=\"title_wrapper\"><h4 class=\"aagb__accordion_title\" style=\"margin:0;color:#333333\">When will my order be shipped?<\/h4><\/div><p class=\"aagb__accordion_subheading\" style=\"margin:0;color:#333333\"><\/p><\/div><\/div><div class=\"aagb__accordion_icon\" style=\"color:#333333;background-color:transparent\"><div class=\"aagb__icon_dashicons_box\"><span class=\"aagb__icon dashicons dashicons-plus-alt2\"><\/span><\/div><\/div><\/div><div class=\"aagb__accordion_body   \" role=\"region\" style=\"background-color:transparent;border-top:1px solid #cccccc;border-right:none;border-bottom:none;border-left:none;padding:10px 15px 10px 15px\"><div class=\"aagb__accordion_component \">\n<p class=\"wp-block-paragraph\">Orders are shipped within 2 business days via SDA courier; the maximum delivery time is 5 business days. In most cases, orders arrive within 24-48 hours, and 72 hours for islands and remote locations.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":10486,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Jeunity account and order FAQ | Registration and support","_seopress_titles_desc":"Find answers about your Jeunity virtual office, registration, welcome email, compensation plan, product support and order shipping.","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"class_list":["post-11791","page","type-page","status-publish","has-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/pages\/11791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/comments?post=11791"}],"version-history":[{"count":3,"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/pages\/11791\/revisions"}],"predecessor-version":[{"id":21626,"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/pages\/11791\/revisions\/21626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/media\/10486"}],"wp:attachment":[{"href":"https:\/\/jeunity.it\/en\/wp-json\/wp\/v2\/media?parent=11791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}